What if my internet service is down, slow or unreliable?

If you're experiencing an internet outage, a slow internet connection, or if your internet service is intermittent then you'll need to get in touch with your internet service provider (ISP) before you book an appointment with me.

Perform an Internet Speed Test if Possible

If your internet connection seems slow, run an internet speed test to see how fast it is before you contact your ISP. The Federal Communications Commission (FCC) broadband capability requires consumers to have access to actual download speeds of at least 25 Mbps and actual upload speeds of at least 3 Mbps. If your internet speeds are regularly less than these minimums and your ISP cannot resolve the slowness then you may want to switch to a faster ISP.

Contact Your ISP to Troubleshoot Internet Issues

ISPs are responsible for providing and maintaining your internet connection, so it's important to reach out to them first to determine if the issue lies with their service. Your ISP can help you troubleshoot the problem and provide information on any known outages in your area, or if your equipment needs to be replaced or upgraded. They may also be able to offer a timeline for when the service will be restored. Make sure to have your account information ready when contacting your ISP, as they may need to verify your identity and account details.

What if the problem is with my computer or network?

If your ISP confirms that the issue is not with their service and instead lies with your computer or network setup, that's when you can book an On-Site Visit with me for assistance. I am experienced in diagnosing and resolving issues related to Windows computers, networks, and on-premise internet connectivity.