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What if my printer won't print or scan documents?

If you're experiencing difficulties with your printer or scanner, don't worry. There are a few troubleshooting steps you can try before scheduling an on-site visit with me.

Check the basics

Start by making sure that your printer is turned on and connected to your computer. Check the power cable and the USB or network connection. If there are any issues, try reconnecting everything or replacing faulty cables.

Check the ink or toner

Low or empty ink or toner cartridges can often cause printing problems. Check the printer's display or use the software on your computer to check the ink or toner levels. If they are low, replace the cartridges with new ones.

Clear any print jobs

Sometimes, a stuck print job can prevent the printer from printing. Open the print queue on your computer and cancel any pending print jobs. If a print job is stuck and cannot be canceled, try restarting your computer and then canceling the print job again.

Update or reinstall its software

A faulty or outdated printer or scanner driver can also cause printing issues. Visit the printer manufacturer's website and download the latest driver for your printer model. Follow the installation instructions to update or reinstall the driver.

Restart your printer

Try turning off your printer, unplugging it from the power source, and waiting for a few minutes. Then, plug the printer back in and turn it on again. This can sometimes resolve temporary issues that may be causing the printer not to print.

Book an On-Site Visit

If none of the above steps resolve the issue and your printer still won't print, it's time to schedule an On-Site Visit. Printers and scanners with errors or connection issues cannot be diagnosed remotely, however, I will be able to assess the situation in-person and provide a solution. If my assessment determines that it's not repairable I can help you to find a new device.